Frequently Asked Questions & Tips

What are your operating hours?

We're open Monday through Friday from 8am to 5pm.

How long does printing take?

Of course it depends on the job, but we aim for 10 working days. It's always best to let us know early on when you need the job finished so we can be sure not to disappoint.

What Kind of File Types Can You Accept?

We can accept many different types of files for printing. Here are some of the main ones:

QuarkXpress - please save down to version 4 if you're using a higher version. All images and fonts should be included, including any used in EPS files.

PDFs - These are great, but please remember that if any images go off the page we will need a 'bleed' included, as well as crop marks. We usually put at least a 2mm bleed on documents. Fonts should be embedded.

EPS files - please include any fonts used in the EPS, or alternatively convert fonts to outlines or curves.

Word / Excel - We can accept these files, but bear in mind that we may not have the font(s) you've used and you may need to provide us with a copy, especially if you are on a PC using Windows. Not sure how to do that? Phone or email Sally. Phone - 01284 760751

FreeHand, CorelDraw, Illustrator - It's best to save your final file to pe printed as an EPS to keep complications to a minimum.

Do you have another type of file?
Give us a ring to find out if we can use it, and if not we may be able to help you save it in a format that we can print from!

What type of media can you accept?

Files can be given to us on CD, floppy disk, Mac formatted ZIP disk, or optical.

You can also e-mail the files straight to the Graphic Designer. If you choose to do so, compressing your files together using WinZip (Windows) or Stuffit Expander (Mac) will help them from being scrambled in cyberspace! It's also helpful for us to have a hard copy to be sure what we receive looks as it should. You can fax one to us on 01284 762368.

What are RGB and CMYK?

Scanners and digital cameras create images using combinations of just three colours: Red, Green and Blue (called "RGB"). These are the primary colours of light, which computers use to display images on your screen.

Printing presses print full colour pictures using a different set of colours, the primary colours of pigment: Cyan (blue), Magenta (red), Yellow and Black (called "CMYK"). This is "4-colour process" or "full-colour" printing that comprises the majority of magazines and marketing materials you see every day. At some stage your RGB file must be translated to CMYK in order to print it on a printing press.

What is Spot Colour?

If your job is made up of only 2 or 3 colours, perhaps black and red, it would most likely be more cost-effective to design it using Spot Colours instead of having your images come out of process colours (CMYK). In most cases a Pantone colour is chosen (in this example, the red could be Pantone 032). While pantone books are very expensive, most professional design programs have a Pantone pallette you can use. You are always welcome to come in and look at our Pantone book to help you choose your colours.

The main thing to keep in mind if you are going to use spot colour is to be sure your separations are correct. If you can not get your images to separate into your chosen spot colours, neither can we!

What are Separations?

Each colour of ink used to create your image requires a separation. If your job will be full colour, or CMYK, then your design will be printed in Cyan, Magenta, Yellow and Black. Your home printer may give you the option to print out separations so you can check and make sure everything is in the colour it should be and that it is all there.

If your job will be printed in spot colours it is especially important that you print your own separations to be sure everything is in the right colour.

Never fear if you're having trouble, we can work it out together!

Do I need to impose my business cards 8-up or 10-up if they will be printed more than 1 to a sheet?

No, just send us a single layout of your job unimposed and we will handle any imposition needed on our end.

Can I get a quote over the internet?

Sure! Just e-mail the details to our Sales department and someone will contact you shortly. Be sure to include any finishing your print job may need, such as folding. If you have any questions, please don't hesitate to ring us!


Make sure if your image goes off the page that you allow at least a 2mm bleed.

It's best to make your file the final size of the printed job - if you've done a business card 85 x 55mm with a bleed, you don't need to put it in the middle of an A4 sheet and attempt to make crop marks. Your program should give you the option of what size you want your page to be (in this case 85 x 55mm), and any printer will include a crop mark option when you're ready to print out a copy.

If you're planning a job that may need special attention (such as folding or laminating) or even if you just want to make sure it's printed in the most cost-effective way, please don't hesitate to phone us or drop in! We'll be more than happy to work with you to make it easy right from the beginning.